{"id":31326,"date":"2025-06-06T09:30:45","date_gmt":"2025-06-06T15:00:45","guid":{"rendered":"https:\/\/savifragrances.com\/?page_id=31326"},"modified":"2025-10-13T16:20:01","modified_gmt":"2025-10-13T20:20:01","slug":"politica-de-devolucion","status":"publish","type":"page","link":"https:\/\/savifragrances.com\/es\/return_refund-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"31326\" class=\"elementor elementor-31326\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d62637 e-flex e-con-boxed e-con e-parent\" data-id=\"5d62637\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4962545 elementor-widget elementor-widget-text-editor\" data-id=\"4962545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"413\" data-end=\"444\"><strong data-start=\"416\" data-end=\"442\">Pol\u00edtica de devoluciones y reembolsos<\/strong><\/h2><p data-start=\"445\" data-end=\"479\"><strong data-start=\"445\" data-end=\"479\">\u00daltima actualizaci\u00f3n: 13 de octubre de 2025<\/strong><\/p><p data-start=\"481\" data-end=\"728\">En <strong data-start=\"484\" data-end=\"503\">Fragancias Savi<\/strong>Su satisfacci\u00f3n es nuestra prioridad. Inspeccionamos y empaquetamos cuidadosamente cada pedido para garantizar la calidad del producto. Sin embargo, si no est\u00e1 plenamente satisfecho con su compra, aceptamos con mucho gusto devoluciones en los t\u00e9rminos que se indican a continuaci\u00f3n.<\/p><hr data-start=\"730\" data-end=\"733\" \/><h3 data-start=\"735\" data-end=\"760\"><strong data-start=\"739\" data-end=\"760\">1. Pol\u00edtica general<\/strong><\/h3><p data-start=\"761\" data-end=\"960\">Aceptamos devoluciones dentro de <strong data-start=\"795\" data-end=\"818\">14 d\u00edas de entrega<\/strong>. Para ello, los art\u00edculos deben ser <strong data-start=\"846\" data-end=\"899\">sin usar, sin abrir y en su embalaje original<\/strong>.<br data-start=\"900\" data-end=\"903\" \/>Las devoluciones que no cumplan estas condiciones podr\u00e1n ser rechazadas.<\/p><p data-start=\"962\" data-end=\"976\">Tenga en cuenta lo siguiente:<\/p><ul data-start=\"977\" data-end=\"1151\"><li data-start=\"977\" data-end=\"1027\"><p data-start=\"979\" data-end=\"1027\">Los gastos de env\u00edo originales son <strong data-start=\"1006\" data-end=\"1024\">no reembolsable<\/strong>.<\/p><\/li><li data-start=\"1028\" data-end=\"1151\"><p data-start=\"1030\" data-end=\"1151\">Los clientes son responsables de <strong data-start=\"1060\" data-end=\"1085\">gastos de devoluci\u00f3n<\/strong>A menos que el producto sea defectuoso o se haya enviado un art\u00edculo incorrecto.<\/p><\/li><\/ul><hr data-start=\"1153\" data-end=\"1156\" \/><h3 data-start=\"1158\" data-end=\"1178\"><strong data-start=\"1162\" data-end=\"1178\">2. Difusores<\/strong><\/h3><ul data-start=\"1179\" data-end=\"1385\"><li data-start=\"1179\" data-end=\"1235\"><p data-start=\"1181\" data-end=\"1235\">Se aceptan devoluciones dentro de <strong data-start=\"1209\" data-end=\"1232\">14 d\u00edas de entrega<\/strong>.<\/p><\/li><li data-start=\"1236\" data-end=\"1313\"><p data-start=\"1238\" data-end=\"1313\">El producto debe ser <strong data-start=\"1258\" data-end=\"1279\">sin usar, intacto<\/strong>y en <strong data-start=\"1288\" data-end=\"1310\">embalaje original<\/strong>.<\/p><\/li><li data-start=\"1314\" data-end=\"1385\"><p data-start=\"1316\" data-end=\"1385\">No se aceptan devoluciones ni reembolsos de difusores usados o modificados.<\/p><\/li><\/ul><hr data-start=\"1387\" data-end=\"1390\" \/><h3 data-start=\"1392\" data-end=\"1417\"><strong data-start=\"1396\" data-end=\"1417\">3. Aceites arom\u00e1ticos<\/strong><\/h3><ul data-start=\"1418\" data-end=\"1615\"><li data-start=\"1418\" data-end=\"1498\"><p data-start=\"1420\" data-end=\"1498\">S\u00f3lo <strong data-start=\"1425\" data-end=\"1448\">sin abrir y precintado<\/strong> Las botellas pueden devolverse en un plazo de 14 d\u00edas.<\/p><\/li><li data-start=\"1499\" data-end=\"1615\"><p data-start=\"1501\" data-end=\"1615\">Una vez abierto o roto el precinto, el producto se considera <strong data-start=\"1562\" data-end=\"1576\">venta final<\/strong> y no pueden reembolsarse ni cambiarse.<\/p><\/li><\/ul><hr data-start=\"1617\" data-end=\"1620\" \/><h3 data-start=\"1622\" data-end=\"1657\"><strong data-start=\"1626\" data-end=\"1657\">4. Venta y art\u00edculos promocionales<\/strong><\/h3><p data-start=\"1658\" data-end=\"1813\">Todos <strong data-start=\"1662\" data-end=\"1703\">art\u00edculos en oferta, liquidaci\u00f3n o promoci\u00f3n<\/strong>incluidos los adquiridos con c\u00f3digos de descuento, son <strong data-start=\"1756\" data-end=\"1770\">venta final<\/strong> y <strong data-start=\"1775\" data-end=\"1791\">no elegible<\/strong> para su devoluci\u00f3n o reembolso.<\/p><hr data-start=\"1815\" data-end=\"1818\" \/><h3 data-start=\"1820\" data-end=\"1856\"><strong data-start=\"1824\" data-end=\"1856\">5. Proceso de cambio y devoluci\u00f3n<\/strong><\/h3><p data-start=\"1857\" data-end=\"1891\">Para solicitar una devoluci\u00f3n o un cambio:<\/p><ol data-start=\"1892\" data-end=\"2208\"><li data-start=\"1892\" data-end=\"1970\"><p data-start=\"1895\" data-end=\"1970\">Correo electr\u00f3nico <strong data-start=\"1901\" data-end=\"1928\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:info@savifragrances.com\" rel=\"noopener\" data-start=\"1903\" data-end=\"1926\">info@savifragrances.com<\/a><\/strong> en un plazo de 14 d\u00edas a partir de la recepci\u00f3n del pedido.<\/p><\/li><li data-start=\"1971\" data-end=\"2114\"><p data-start=\"1974\" data-end=\"2114\">Incluya su <strong data-start=\"1987\" data-end=\"2003\">n\u00famero de pedido<\/strong>una breve explicaci\u00f3n del motivo de la devoluci\u00f3n, y <strong data-start=\"2059\" data-end=\"2075\">fotos n\u00edtidas<\/strong> si el art\u00edculo es defectuoso o est\u00e1 da\u00f1ado.<\/p><\/li><li data-start=\"2115\" data-end=\"2208\"><p data-start=\"2118\" data-end=\"2208\">Una vez aprobado, le enviaremos <strong data-start=\"2150\" data-end=\"2182\">instrucciones detalladas de devoluci\u00f3n<\/strong> y la direcci\u00f3n del remitente.<\/p><\/li><\/ol><p data-start=\"2210\" data-end=\"2398\">Por favor, espere hasta <strong data-start=\"2229\" data-end=\"2249\">15 d\u00edas laborables<\/strong> para su inspecci\u00f3n y procesamiento una vez recibido el art\u00edculo. Los reembolsos se efectuar\u00e1n a su m\u00e9todo de pago original, menos los gastos de env\u00edo aplicables.<\/p><hr data-start=\"2400\" data-end=\"2403\" \/><h3 data-start=\"2405\" data-end=\"2436\"><strong data-start=\"2409\" data-end=\"2436\">6. Env\u00edo de la devoluci\u00f3n<\/strong><\/h3><ul data-start=\"2437\" data-end=\"2679\"><li data-start=\"2437\" data-end=\"2522\"><p data-start=\"2439\" data-end=\"2522\">Los clientes deben utilizar un <strong data-start=\"2460\" data-end=\"2490\">servicio de env\u00edo con seguimiento<\/strong> y conserve el comprobante de env\u00edo.<\/p><\/li><li data-start=\"2523\" data-end=\"2617\"><p data-start=\"2525\" data-end=\"2617\">Savi Fragrances es <strong data-start=\"2544\" data-end=\"2563\">no responsable<\/strong> por paquetes perdidos o da\u00f1ados durante el tr\u00e1nsito de vuelta.<\/p><\/li><li data-start=\"2618\" data-end=\"2679\"><p data-start=\"2620\" data-end=\"2679\">Los art\u00edculos devueltos sin autorizaci\u00f3n previa pueden ser rechazados.<\/p><\/li><\/ul><hr data-start=\"2681\" data-end=\"2684\" \/><h3 data-start=\"2686\" data-end=\"2723\"><strong data-start=\"2690\" data-end=\"2723\">7. Art\u00edculos da\u00f1ados o defectuosos<\/strong><\/h3><p data-start=\"2724\" data-end=\"3116\">Si su pedido llega <strong data-start=\"2746\" data-end=\"2782\">da\u00f1ado, defectuoso o incorrecto<\/strong>p\u00f3ngase en contacto con nosotros <strong data-start=\"2809\" data-end=\"2831\">7 d\u00edas de entrega<\/strong> en <a href=\"mailto:info@savifragrances.com\"><strong data-start=\"2835\" data-end=\"2862\">info@savifragrances.com<\/strong><\/a>.<br data-start=\"2863\" data-end=\"2866\" \/>Incluya su <strong data-start=\"2879\" data-end=\"2895\">n\u00famero de pedido<\/strong> y fotos o un breve v\u00eddeo que muestre el problema.<br data-start=\"2942\" data-end=\"2945\" \/>Tras la revisi\u00f3n, podemos ofrecer una <strong data-start=\"2974\" data-end=\"3015\">sustituci\u00f3n, cambio o reembolso completo<\/strong> a nuestra discreci\u00f3n.<br data-start=\"3034\" data-end=\"3037\" \/>En los casos aprobados, <strong data-start=\"3056\" data-end=\"3096\">los gastos de devoluci\u00f3n pueden estar cubiertos<\/strong> por Savi Fragrances.<\/p><hr data-start=\"3118\" data-end=\"3121\" \/><h3 data-start=\"3123\" data-end=\"3144\"><strong data-start=\"3127\" data-end=\"3144\">8. Contacto<\/strong><\/h3><p data-start=\"3145\" data-end=\"3227\">Para cualquier pregunta sobre devoluciones o reembolsos, p\u00f3ngase en contacto con nuestro equipo de atenci\u00f3n al cliente:<\/p><p data-start=\"3229\" data-end=\"3389\"><strong data-start=\"3229\" data-end=\"3248\">Fragancias Savi<\/strong><br data-start=\"3248\" data-end=\"3251\" \/>\ud83d\udce7 Correo electr\u00f3nico: <a class=\"decorated-link cursor-pointer\" href=\"mailto:info@savifragrances.com\" rel=\"noopener\" data-start=\"3261\" data-end=\"3318\">info@savifragrances.com<\/a><br data-start=\"3318\" data-end=\"3321\" \/>\ud83c\udf10 P\u00e1gina web: <a class=\"decorated-link\" href=\"https:\/\/savifragrances.com\/es\/\" target=\"_new\" rel=\"noopener\" data-start=\"3333\" data-end=\"3389\">www.savifragrances.com<\/a><\/p><p data-start=\"3391\" data-end=\"3458\">Nuestro objetivo es responder a todas las consultas en el plazo de <strong data-start=\"3433\" data-end=\"3457\">24-72 horas laborables<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: October 13, 2025 At Savi Fragrances, your satisfaction is our priority. We carefully inspect and package every order to ensure product quality. However, if you are not fully satisfied with your purchase, we gladly accept returns under the terms outlined below. 1. General Policy We accept eligible returns within [&hellip;]<\/p>\n","protected":false},"author":98,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-31326","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/savifragrances.com\/es\/wp-json\/wp\/v2\/pages\/31326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/savifragrances.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/savifragrances.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/savifragrances.com\/es\/wp-json\/wp\/v2\/users\/98"}],"replies":[{"embeddable":true,"href":"https:\/\/savifragrances.com\/es\/wp-json\/wp\/v2\/comments?post=31326"}],"version-history":[{"count":42,"href":"https:\/\/savifragrances.com\/es\/wp-json\/wp\/v2\/pages\/31326\/revisions"}],"predecessor-version":[{"id":33099,"href":"https:\/\/savifragrances.com\/es\/wp-json\/wp\/v2\/pages\/31326\/revisions\/33099"}],"wp:attachment":[{"href":"https:\/\/savifragrances.com\/es\/wp-json\/wp\/v2\/media?parent=31326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}